}

Shipping Policy

National and International Shipping

  1. Dispatch from New Zealand Warehouse

    Shipping charges have been reviewed in APRIL 2020 due to increased pricing by courier companies

    PLEASE SELECT THE ACCURATE & CORRECT “REGION” FIELD IN THE SHIPPING DETAILS PAGE. 

    CourierPost – NZ POST International Courier – EMS International Standard Post (China Only)
    To New Zealand 5 – 7 working days (ETA as at 03.06.2020)
    Free shipping for orders above $89 NZD AKL wide: under 89, 8 NZD fixed shipping cost out of AKL: under 89, 15 NZD fixed shipping cost
    To Australia 12 – 20 working days (ETA as at 03.06.2020)

    0 – 0.5 Kg: fixed shipping cost = 30 NZD

    0.51 – 0.99 Kg: fixed shipping cost = 35 NZD

    Above 1 Kg: 25 NZD shipping cost and every extra kg there will be 10 NZD added.

    Free shipping for orders above $400 NZD

    To South America 4/5/6  weeks (ETA as at 03.06.2020)

    0 – 0.5 Kg: fixed shipping cost = 55 NZD

    0.51 – 0.99 Kg: fixed shipping cost = 75 NZD

    Above 1 Kg: 45 NZD shipping cost and every extra kg there will be 20 NZD added.

    Free shipping for orders above $400 NZD

    Due to worldwide delayed and cancelled flights, most of the airlines make a few stops before arriving at the destination country so this is causing delays in all businesses and trades.

    To Asia ~4 weeks  (ETA as at 03.06.2020)

    SINGAPORE EXTRA DELAY!

    0 – 0.5 Kg: fixed shipping cost = 55 NZD

    0.51 – 0.99 Kg: fixed shipping cost = 65 NZD

    Above 1 Kg: 45 NZD shipping cost and every extra kg there will be 20 NZD added.

    Free shipping for orders above $400 NZD

    Due to worldwide delayed and cancelled flights, most of the airlines make a few stops before arriving at the destination country so this is causing delays in all businesses and trades.

    China – temporarily unavailable due to suspension of flights to China.

    WE STILL DELIVER TO HONG KONG.

    To North America, UK and Europe ~ 6 weeks  (ETA as at 03.06.2020)

    0 – 0.5 Kg: fixed shipping cost = 55 NZD

    0.51 – 0.99 Kg: fixed shipping cost = 65 NZD

    Above 1 Kg: 45 NZD shipping cost and every extra kg there will be 20 NZD added.

    Free shipping for orders above $400 NZD

    Due to worldwide delayed and cancelled flights, most of the airlines make a few stops before arriving at the destination country so this is causing delays in all businesses and trades.

    To rest of the world

    Express Only Countries:

    ARGENTINA
    ISRAEL
    KUWAIT
    LITHUANIA
    LUXEMBOURG
    MALTA
    SLOVAKIA
    SOUTH AFRICA
    QATAR
    PUERTO RICO
    REUNION
    SAUDI ARABIA
    NORTHERN MARIANA ISLANDS
    OMAN
    PERU
    Ukraine
    UNITED ARAB EMIRATES
    RUSSIAN FEDERATION
    Estonia
    Latvia
    MOROCCO
    ~6 weeks  (ETA as at 03.06.2020)    

    Below $ 500 NZD: 100 NZD

     Free shipping for orders above $500 NZD

    Every Kg of extra weight it will be added 50 NZD.

    Due to worldwide delayed and cancelled flights, most of the airlines make a few stops before arriving at the destination country so this is causing delays in all businesses and trades.

     

     

  2. Dispatch from China Warehouse

Deliver to China only, 1 – 4 Working days, shipping cost included.

Note For international shipping, customs offices in some countries might request customers to provide a photo ID. Deliver to areas outside major cities, or where your item is dutiable or is held in Customs, may take longer. Healthy Breath Limited is not responsible for any additional taxes or duties incurred by your country, the customer is responsible for receiving Country policies and laws.

Note: All of our orders are sent with the ‘signature required’ option both domestic and international, if you wish to have the parcel received with no signature, kindly leave a note while checking out.

Terms and Conditions on After-Sales Services & Purchase Methods:

Please do remember to read the size guide clearly before purchase.

  1. Refund, exchange or replacement covers any product quality issue within seven days of purchase. To be eligible, your item must be unused and in the same condition when received. You must have an original receipt or packing slip to complete your refund, exchange or replacement. Exchanges, replacements shipping expenses will be covered by the customer. Customer will agree to send the products back at his/her own cost.
  2. Cancellations / Modifications of orders are possible within 24 hours after the order was placed.
  3. Once the product is shipped we cannot cancel the order or change the shipping address.
  4. Healthy Breath Limited may, in its sole discretion, refuse or cancel any order and limit order quantity. We reserve the right at any time after receiving your order to accept or decline your order for any reason. If Healthy Breath Limited cancels an order after you have already been charged, we will refund the charged amount.
  5. MEO™ is a consumable product without a warranty.
  6. Our company is responsible for the loss of parcel, you can either apply for repost or refund. However, damage to the packaging (and not product) is not covered.
  7. Tax invoice: Please add your email address in the comment box of the shopping cart if you need at tax invoice, we will email this to you within 3 business days.
  8. The name that will appear on your statement will be MEOAIR.

If there is any problem, please contact MEO™ customer service.

 

We apologise for delays in fulfilling your order due to higher demand than usual.