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Shipping Policy

National and International Shipping

  1. Dispatch from New Zealand Warehouse

    Shipping charges have been reviewed in APRIL 2020 due to increased pricing by courier companies

    PLEASE SELECT THE ACCURATE & CORRECT “REGION” FIELD IN THE SHIPPING DETAILS PAGE. 

    CourierPost – NZ POST International Courier – EMS International Standard Post (China Only)
    To New Zealand 2 – 3 working days

    Free shipping for orders above $89 NZD
    AKL wide:under 89, 5 NZD fixed shipping cost
    out of AKL: under 89, 10 NZD fixed shipping cost

    To Australia 5- 10 working days 

    0 – 0.5 Kg: fixed shipping cost = 30 NZD

    0.51 – 0.99 Kg: fixed shipping cost = 35 NZD

    Above 1 Kg: 25 NZD shipping cost and every extra kg there will be 10 NZD added.

    Free shipping for orders above $250 NZD

    To South America 4/5/6  weeks 

    0 – 0.5 Kg: fixed shipping cost = 55 NZD

    0.51 – 0.99 Kg: fixed shipping cost = 75 NZD

    Above 1 Kg: 45 NZD shipping cost and every extra kg there will be 20 NZD added.

    Free shipping for orders above $400 NZD

    Due to worldwide delayed and cancelled flights, most of the airlines make a few stops before arriving at the destination country so this is causing delays in all businesses and trades.

    To Asia 9-14 working days 

    0 – 0.5 Kg: fixed shipping cost = 55 NZD

    0.51 – 0.99 Kg: fixed shipping cost = 65 NZD

    Above 1 Kg: 45 NZD shipping cost and every extra kg there will be 20 NZD added.

    Free shipping for orders above $350 NZD

    To North America, UK and Europe North America: 10-20 working days

    0 – 0.5 Kg: fixed shipping cost = 55 NZD

    0.51 – 0.99 Kg: fixed shipping cost = 65 NZD

    Above 1 Kg: 45 NZD shipping cost and every extra kg there will be 20 NZD added.

    Free shipping for orders above $400 NZD

    To rest of the world

    Express Only Countries:

    ARGENTINA
    ISRAEL
    KUWAIT
    LITHUANIA
    LUXEMBOURG
    MALTA
    SLOVAKIA
    SOUTH AFRICA
    QATAR
    PUERTO RICO
    REUNION
    SAUDI ARABIA
    NORTHERN MARIANA ISLANDS
    OMAN
    PERU
    Ukraine
    UNITED ARAB EMIRATES
    RUSSIAN FEDERATION
    Estonia
    Latvia
    MOROCCO
    ~6 weeks  (ETA as at 03.06.2020)    

    To the Middle East: shipping from local warehouse (within 5 working days)

    Below $ 500 NZD: 100 NZD

     Free shipping for orders above $500 NZD

    Every Kg of extra weight it will be added 50 NZD.

    Due to worldwide delayed and cancelled flights, most of the airlines make a few stops before arriving at the destination country so this is causing delays in all businesses and trades.

  2. Dispatch from China Warehouse

Deliver to China only, 1 – 4 Working days, shipping cost included.

Note For international shipping, customs offices in some countries might request customers to provide a photo ID. Deliver to areas outside major cities, or where your item is dutiable or is held in Customs, may take longer. Healthy Breath Limited is not responsible for any additional taxes or duties incurred by your country, the customer is responsible for receiving Country policies and laws.

Note: All of our orders are sent with the ‘signature required’ option both domestic and international, if you wish to have the parcel received with no signature, kindly leave a note while checking out.

Terms and Conditions on After-Sales Services & Purchase Methods:

Please do remember to read the size guide clearly before purchase.

  1. Refund, exchange or replacement covers any product quality issue within seven days of purchase. To be eligible, your item must be unused and in the same condition when received. You must have an original receipt or packing slip to complete your refund, exchange or replacement. Exchanges, replacements shipping expenses will be covered by the customer. Customer will agree to send the products back at his/her own cost.
  2. Cancellations / Modifications of orders are possible within 24 hours after the order was placed.
  3. Once the product is shipped we cannot cancel the order or change the shipping address.
  4. Healthy Breath Limited may, in its sole discretion, refuse or cancel any order and limit order quantity. We reserve the right at any time after receiving your order to accept or decline your order for any reason. If Healthy Breath Limited cancels an order after you have already been charged, we will refund the charged amount.
  5. MEO™ is a consumable product without a warranty.
  6. Our company is responsible for the loss of parcel, you can either apply for repost or refund. However, damage to the packaging (and not product) is not covered.
  7. Tax invoice: Please add your email address in the comment box of the shopping cart if you need at tax invoice, we will email this to you within 3 business days.
  8. The name that will appear on your statement will be MEOAIR.
  9. Transactions will be charged in NZD, EUR, GBP, AUD or USD according to your delivery Country.

EXTRA SHIPPING PROTECTION NOW AVAILABLE :

MEO AIR is proud to partner with Route, the leader in package protection and tracking solutions. By selecting Route+ at checkout your order will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you and we highly recommend you use Route+ package protection at checkout.

*Claims for packages marked “delivered” yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not misdelivered or easily found around the premises.” Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

If there is any problem, please contact MEO™ customer service.