}

FAQ

Our filters are disposable but be mindful that they are naturally biodegradable because of wool fibre. Wool fibre grows naturally on sheep and is made of a protein called keratin, same protein in human hair. When left in damp environments such as soil for a prolonged period of times, wool will decompose.

Filters are not washable because of the natural electrostatic properties of the wool to catch small harmful particles, its protein structure capture gases and harmful toxins and yet the fibre is bacteria resistant and flame resistant, but if in contact with water the electrostatic properties will be washed away.

Please store the mask away from moisture, heat, and sunlight, in a cool and dry place. You can wash the cover when you replace the filter. Mask covers can be hand-washed in warm water with gentle soap and dry naturally.

In regards to the Helix Filter replacing frequency: we recommend replacing MEO Lite/Kids Filter: If AQI is between 100-150, we suggest replacing every 50 hours of usage, or 10 days if used daily. We recommend replacing MEO replaceable filter pack: If AQI is between 100-150, we suggest replacing every 2-3 weeks.

 

Promotions: Please select the correct quantity in the quantity dropdown menu. For example, If you wish to benefit from the promotion Buy 3 Get 1 Free please select this option in the Dropdown menu. The extra and free items do not automatically get applied to your order.

 

Where is my package: You can contact directly New Zealand Post or alternatively your local network company which will be able to advise if there are delays in loco. Currently, there are global network disruptions which are causing parcels to be late. Once items arrive in your destination country, your local network company will help you with checking status and if there are duties and taxes to be paid.

 

5 key elements:

  • Filtration – MEO™ HELIX™ Filter Media provides superior electrostatic performance, capturing over 99.85% of PM 0.1 particles and filtering out more than 99.99% of airborne bacteria.
  • Breathability – we have the world’s most breathable filter media, allowing the wearer to receive a steady stream of purified air because it takes less energy to draw air through the filter.
  • Standards – AS/NZS 1716:2012 .
  • Ease – Very easy to be replaced and disposed.

We apologise for delays in fulfilling your order due to higher demand than usual.