FAQ’s for FEB – Some of our most commonly asked questions.

With a shift in NZ to a RED traffic light setting and response, we’ve seen a surge in orders and inquiries at www.https://www. . With this in mind, we thought it would be helpful to compile a list of FAQ’s (Frequently asked questions) for our incredible customers. As always we thank you for your patience and are dedicated to delivering the best service to you all throughout,

When will our MEO Guard be back in stock?

Without a doubt our MEO Guard mask which can be found here is one of our newest and most popular masks to date. Selling out twice we’ve had a huge influx of inquiries and are glad to say that we’re definitely getting these back in very soon!. As a rule, most of our out of stock masks are fulfilled/refilled within a 2-4 week period UNLESS there is a shortage/ disruption in supply OR a style has been discontinued.

For discontinued styles this is usually stipulated on our site AND that style will be subsequently removed.

Rest assured our MEO GUARD isn’t going anywhere any time soon and you can keep checking back here or via socials here for updates!

Which one of your masks are KN95?

Our MEO Guard is KN95 certified (and considered a KN95 mask) whereas our MEO X /X for Kids and MEO Lite/ Lite for Kids meet KN95 filtration standards. These masks can be found at the below links for your convenience.


MEO X – https://www.https://www.

MEO X Kids – https://www.https://www.

MEO LITE – https://www.https://www.

MEO LITE for KIDS – https://www.https://www.

MEO LITE BTS Edition – https://www.https://www.


MEO GUARD – https://www.https://www.

When can I expect and get updates on my order?

Whilst there are no significant delays in dispatching/processing your orders, please allow an additional 48 hours for processing. If unsure you are always welcome to email us on info@https://www. and our friendly team will be happy to help.

How do I care for my mask? When do filters need to be replaced in my MEO Lite?

Our FAQ page which can be found here is a great resource to refer to in relation to caring for your mask, filtration and usage. If you don’t see an answer to your specific question, once again please feel free to reach out to us via chat on our website OR at info@https://www.

Information on the current mask mandate, where can I find it?

We urge and encourage all of our customers to refer to the official advice from their government and health officials at all times. In reference to New Zealand, information and the latest updates on the current mandate and Covid-19 response can be found at .

Lastly Kia Kaha NZ and thank you for your support throughout, we’ll be here throughout all settings and level shifts to serve our community.